Arbor Payments & Home School Communication

We are delighted to announce that, following the successful launch of our Arbor Parent Portal and App, we will be changing our school payment system from ParentPay to Arbor Pay from Monday 24th February 2025. 

By using Arbor Pay, we are reducing the number of different logins and accounts that our parents/carers are required to have whilst your child is at Thornhill Community Academy. The majority of our parents/carers are already using the Arbor Parent Portal and App therefore we hope that this move will support an easier and more streamlined approach for all. The payments section to add any funds (from 24th Feb) is on the left-hand side of the screen.

From Friday 14th February 2025 you will no longer be able to use ParentPay for all school payments to allow us to setup and launch Arbor Pay over February half-term. From Monday 24th February 2025 you will be able to access Arbor Pay via the Abor Parent Portal and App. 

Your existing ParentPay balances will automatically be transferred across to Arbor Pay during half-term.  Please could you ensure that your child's account is in credit before the transition from ParentPay.

From 24th February we will no longer use MyEd, our emails and in-app messages will be sent via Arbor.

Further guidance and support to download and set up the Arbor App can be found on our Arbor Parent Portal and App webpage.

Please do not hesitate to contact us should you encounter any difficulties or require further help or support.

For general help and support with Arbor please email james.macfaul@sharemat.co.uk
For issues related to Arbor Payments please email julia.wood@sharemat.co.uk